Our support agents are available to help |
|
|
 |
 |
|
|
 |
 |
A Note on Chargebacks and Fraudulent Transactions:
All chargebacks are thoroughly investigated and may add you to a
blacklist with our processor which will complicate future online
purchases. Denying a purchase that you have made is illegal and will
result in an investigation which can lead to heavy fines or other legal
action toward you. Your credit rating can be affected by false claims
of fraud. If you have any questions or concerns, please contact us to
clarify the matter.
|
We
are dedicated to providing you with a highly enjoyable membership and
excellent service. Our top priority is to provide you with courteous,
helpful service with any and all membership related questions. Please
take a moment to review the frequently asked questions listed on this
site. In most cases you'll be able to resolve your problem quickly and
easily through this site. If a solution to your problem cannot be found
on this site, please contact us. A customer service representative will
contact you promptly to help resolve your problems. Your happiness is
our top priority!
Password Problems
-
-
I just signed up and have not received my username and password.
Answer:
It should have been displayed after you purchased a subscription and
emailed to the email address you provided when joining. If you are
using a free web based email try checking the spam/junk folder as
sometimes they can get routed there. If that doesn't work, just contact
us, and we will help you locate your username/password.
|
General Service
-
-
-
How does billing work on the Trial membership I purchased?
Answer:
Many of our sites allow you to purchase a low cost trial membership
that is good for a specified number of days. Trial memberships upgrade
automatically to the standard monthly membership plan unless you cancel
within the trial period (the specified number of days from which you
purchased your trial). Please refer to the Terms and Conditions of the
website that you joined for further information.
-
-
-
|
Technical Issues
-
Browser Settings
Answer: Our sites are designed with Internet Explorer users in mind.
1) Please make sure cookies are on:
It appears that your browser has cookies enabled.
2) Please make sure your javascript settings are turned on:
It appears that you have Javascript enabled.
-
Firewall Settings
Answer:
Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things
to have, but they sometimes interfere with our site. If you are behind
a firewall contact your network administrator to see if you can have
direct access to the internet from your computer. If you have a
personal firewall, disable it while you are visiting our website, and
turn it back on when you leave.
-
Popup Blocker Settings
Answer: Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
-
Adware Information
Answer: Adware can hijack your internet browser and may prevent you from accessing our websites properly.
-
Video Plug-ins
Answer:
Windows Media Player- Is a technology that produces streaming video and
audio files. The WM player will play most types of movies including its
native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne
formats. A good all-around choice.
Quicktime- An audio/video technology developed by Apple, but can also
play on any PC. Its versatility and quality of playback are outstanding
and its ability to compress large movies into small files is
remarkable. You don't need the professional version to watch video,
just download the free one.
RealOne Video- A streaming technology developed by RealNetworks for
transmitting live video over the Internet. RealVideo uses a variety of
data compression techniques and works with both normal IP connections
as well as IP Multicast connections. You don't need the professional
version to watch video, just download the free one.
-
Web TV
Answer: WebTV does not currently support our websites.
|
|
|
